Privacy Policy

gladekeep is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence purposes
• Organisation name and role where relevant to service delivery
• Project details and requirements you share with us

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide requested services
• Communicate about projects, proposals, and service updates
• Improve our website functionality and user experience
• Analyse site traffic and usage patterns
• Comply with legal and regulatory obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data on the following grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to fulfil a contract with you
• Legitimate interests: Where we have a legitimate business interest that does not override your rights
• Legal obligation: Where we must comply with a legal requirement

Data Sharing

We do not sell your personal information to third parties. We may share data with:

• Service providers who assist with website hosting and analytics
• Professional advisers including legal and accounting services
• Regulatory authorities where required by law

All third-party processors are bound by appropriate data protection agreements.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Client project data: 7 years from project completion
• Website analytics: 26 months

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability where applicable
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections, access controls, and regular security assessments.

International Transfers

Your data is primarily processed within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website. Continued use of our services following changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:

gladekeep
45 Bothwell Street
Glasgow, G2 6TS
United Kingdom
Email: [email protected]

Last updated: January 2024